Frequently Asked Questions

Yes, we arrange A.TR, EUR1 and all other documents that are required by import regulations.
We are predominantly working as EXW, FCA, FOB ve CPT. Other than this, on the request of our customers, other shipping methods can also be adjusted.
Please browse our catalogue for our products that have E-Mark and ADR certificates.
There is not a minimum order amount. But for your export orders under 3000 EUR, 150 EUR customs expense is reflected on your invoice.
For after sales support, you can contact our specialist customer representatives on anything you need. Our customer representitives are availabel on the weekdays between 08:30 – 17:30. You can conact our customer support via email info@sertplas.com.tr or phone +90 212 549 0 555 .
In case of a faulty product after delivery, our quality department makes the necessary inspections, and we get back to you as soon as possible with a solution.